Support
Questions about your collection? We’re here to help.
Let’s get it sorted.
Tell us what happened and how we can help. Include your device and app version if relevant, and leave out sensitive personal information.
We use your details to respond to your request. Read our Privacy Policy.
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Help with your collection.
A badge hasn’t appeared after my visit.
Check location detection and location permission in Settings. Background discovery also needs background detection enabled and the required location access. Open the app while you are in the prefecture, or add the visit manually if needed.
My collection isn’t syncing.
Check that your devices are signed in to the same iCloud account and have an internet connection. Open Prefectures Settings and choose “Sync now” to see the latest sync status. Avoid signing out to troubleshoot: signing out clears local visits, including changes that haven’t synced.
How do I manage badge reminders?
In Prefectures Settings, change “Badge reminders” to “Once,” “On return visits,” or “Off.” You can also manage notification permission in your device’s Settings.
How do I remove a visit?
Open the badge’s actions in your collection and choose its removal option. When iCloud sync is available, the change syncs across your devices. For help with removing data, use the support form above.
Where can I read about privacy?
Our Privacy Policy explains location detection, collection records, iCloud sync, and support correspondence.